.
How Healthy is your Customer Healthscore? Take the 5 question quiz to rate your maturity & get instant recommendations!
How Healthy is your Customer Healthscore?
Take the 5 question quiz to rate your maturity & get instant recommendations!
Transform customer data into
NRR with advanced
AI-powered scoring & workflows
Reef puts the power of AI and machine learning in the hands of customer and ops teams to retain and grow customers with fewer resources. Reef runs independently or can power your current CS platform.
Sales have slowed, resources are scarce, and customer prioritization has become more important than ever.
The days of linear customer lifecycles, check-ins, and QBR’s, are ending
Outlier Engagement is the future of customer management
The key to finding outliers is accurate and effective customer scoring.
Mature Startups & Enterprises
Many companies are not equipped to succeed in this new reality, and it creates a revenue gap.
Many companies are not equipped to succeed in this new reality, and it creates a revenue gap.
Early-Stage Startups
Startups wait too long to build a foundation for NRR excellence and it suppresses acceleration resulting in a revenue gap.
Priority investment areas for startup acceleration
The Power of Reef
THE GO-TO PLATFORM FOR NET RETENTION PERFORMANCE
Next-Generation Customer Scoring
Reef provides the data aggregation, data history, and multiple heuristic and ML scoring models to reduce churn and accelerate growth.
THE GO-TO PLATFORM FOR NET RETENTION PERFORMANCE
Advanced Customer Segmentation and Visualization
Visualize the customer distribution across multiple scoring models with the Reef Heatmap and advanced segmentation tools.
THE GO-TO PLATFORM FOR NET RETENTION PERFORMANCE
Notifications and Recommendations
As customer scores identify risk or growth opportunity, alert team members with notifications and recommended actions. Track and manage follow-through and the impact of actions.
THE GO-TO PLATFORM FOR NET RETENTION PERFORMANCE
Net Retention Analytics
Generate board-ready current and historical analytics for net retention including renewals, upsell, and cross-sell
Join the Reef.ai Portfolio
"All the information that lives inside of our systems today is pretty silo'd, so having the ability to access information that is going to be helpful for my position, so I can address that directly with the customer in real time, is a huge value-add."
- Eric Provencher, Senior Renewals Manager
Find and capture incremental revenue immediately with targeted use-cases that optimize scarce customer resources based on revenue impact.
Have Questions?
Reach out and connect with us to learn more.
The Healthscore Mirage: Effective Customer Scoring is Game-Changing but Elusive
John Gleeson | Success Venture Partners
Brent Grimes | Reef.ai
The healthscore serves as a common foundation for customer success...
INTERVIEW
Why I Started Reef
Brent Grimes | CEO & Founder
In my role as head of Customer Success at MuleSoft, we grew a team of three into an organization of hundreds responsible for almost a billion dollars in ARR. It was an amazing...
COMPANY
We're Hiring!
Do you like the idea of creating a different kind of AI company from the ground up? Want to be a part of building a diverse and inclusive culture where people are inspired to do their best work? We’d love to talk to you.
